Archive for Media commentary
Yesterday (Monday, April 2, 2012) the US Supreme Court handed down a 5-4 decision on the legality of strip searches in jails and prisons.
The news is not good for anyone who gets arrested – guilty or not – and proves that the precept of “innocent until proven guilty” is sinking beneath the surf of paranoia that has marked the last decade, and has been a dark underbelly of the American character since Columbus landed all those moons ago.
Which leads me to reflect on the fact that it appears that the more open and social global society becomes, the more paranoid some sectors of society in turn become.
Look at the George Zimmerman/Trayvon Martin incident in Sanford, Florida. Would Martin have been in danger of being pursued and shot by a self-appointed neighborhood watch volunteer if it were not for some serious societal paranoia that drove Zimmerman to feel that he needed to wander the streets strapped with a 9 mil?
Full disclosure: I’m a gun owner. Additional full disclosure: if someone breaks into my house when I’m there, they run a risk of getting a face-full of lead. However, I don’t walk in paranoia when walking the streets of the city where I live. And I didn’t on the streets of New York City for the 27 years I walked there, even though I often found myself in dangerous places because of my work in TV news.
The Kinks song “Destroyer” says it all:
Silly boy you got so much to live for
So much to aim for, so much to try for
You blowing it all with paranoia
You’re so insecure you self-destroyer
Paranoia, the destroyer
Paranoia, the destroyer
As a culture, I think we need to take a long hard look at how we view our fellow citizens, and how we react to their presence in our vicinity. How do you tell if someone “belongs” in your community? Is it based on clothing, demeanor, skin color, language, the car they drive, what?
If your negative-perception radar is pinged simply because someone looks different than you, or different from what your definition of “normal” is, what does that mean about you? Does it mean you’ll shoot a dwarf who walks down your street because s/he is different?
Think about it. Your behavior could lead to a strip search … of you.
That’s my story, and I’m stickin’ to it …

(c) 2011 Walt Handelsman | Newsday
Heaving scrums from coast to coast are occupying public squares to protest what seems to be the greatest concentration of personal wealth since the Gilded Age at the end of the 19th century. Their ire is directed at Wall Street, which does bear some of the blame for the epic meltdown of the US – and global – economy over the last four years.
The biggest share of the blame, however, really belongs on another street entirely: K Street. The street of lobbying dreams, chock full of high-dollar law and PR firms that work Capitol Hill relentlessly on behalf of everything from AARP to zoologists.
Individual taxpayers have no access to K Steet influence, unless they’re members of an interest group – like the aforementioned AARP – that has enough chedda to hire a lobbying firm.
Congress, both the House and the Senate, depend on special interest money to mount successful election campaigns.
The electorate – the taxpayers, we individual voters who head to the polls to hold our noses and do the best we can with the choices offered – are offered those choices for national office based on who can raise the most money, and spend it to get our attention.
And now that corporations are people – thank you, Citizens United – they are under no restraint whatsoever when it comes to political donations.
Have you completed the calculation yet? Here’s what it boils down to:
Corporate $ + K Street (Congress) = We’re Screwed
That may seem simplistic, but it captures the essence.
Do not mistake me – I am a capitalist. I believe that every citizen – including corporate ones – has the right to appeal on behalf of his or her interests to elected officials. Where we find ourselves today, though, is at a very broken place.
Most Americans see their financial futures as, if not stormy, at least cloudy with a chance of bankruptcy. They see their children’s future prospects sinking, since the college degree required for an entry level corporate gig will now saddle those kids with a level of debt that will keep them living on ramen noodles well into their 30s.
How does the American Dream work in that scenario? How does hard work – to get a degree, to start a career, to start a business – actually work to advance your cause if most of the marketplace is on the ragged edge of broke?
A commitment to re-tooling our educational system to a 21st century model (instead of the 19th century “train factory workers” model currently in place) and a simultaneous commitment to bringing our national infrastructure up to date would be a step in the right direction. Unfortunately, the occupants of Capitol Hill are more interested in bleating about the lack of jobs than actually creating jobs by taking those actions.
We have a broken bureaucratic biosphere, and we’re choking on sewage. The gridlock on Capitol Hill has reached Nero-with-a-fiddle proportions, with no progress in sight on any issue. Congress isn’t actively doing anything other than saying why it can’t (won’t?) do anything, and we’re at a stasis point until the 2012 election … ?
What’s missing here is balance. There has to be a balance struck between totally unrestrained free markets – can you say Enron? – and government redistribution of wealth via the tax system. There has to be a balance struck between “do for yourself” and a safety net for the most helpless among us.
The only path that I see to that balance is term limits … for Congress. They were real good at setting term limits on the occupants of 1600 Pennsylvania Avenue: two terms, yer out. Winning a House or a Senate seat, however, can mean lifetime employment as long as you can keep getting re-elected.
Even if you can’t keep getting re-elected ad infinitum, you can take advantage of the revolving door connecting the US Capitol to K Street.
The real problem? The folks who have to draft and pass term limits legislation are … Congress. Yeah, they’d have to stamp themselves with expiration dates. Which they are demonstrably loath to do.
And their re-election ad campaigns – financed largely by their buddies on K Street and their pals in state capitals across the land – will work hard to scare us into the horrors that will befall us should we fail to vote them back in to “finish the job.” Which “job” is likely to be more gridlock, followed by another round of “re-elect me to finish the job.”
A quote attributed to Winston Churchill says that “America will always do the right thing, but only after exhausting all other options.”
I hope we are about to exhaust the last of our options before demanding that Congress actually conduct the business of the people. Let’s occupy K Street to help drive that message home.
That’s my story, and I’m stickin’ to it …
OK. So they’re not really managing change on Capitol Hill. They’re resisting change, hard, on both sides of the aisle.
Therein lies the lesson.
In order for any organization, from the corner grocery to the US Congress, to successfully transform itself to meet a changing environment, there are a few don’ts. Here they are, in no particular order:
- Don’t enter the process with a list of sacred cows. That might seem like a no-brainer, but think about every negotiation you’ve been privy to. From the NBA’s failure to have a 2011-2012 season to Congress’ failure to have a meaningful budget discussion, sacred cows – also known variously as “deal breakers” or “temper tantrums” – doom the process from the outset.
- Don’t forget why you’re there. You’re not there to score points, to prove you’re right, or to prove the other side’s wrong. You’re there – all of you, everyone – to move a culture forward. That means that everyone has to be willing to actually move. Which means you can’t stand in the way just because you’re not running the game.
- Don’t fail to listen to the outliers. Are there any visionaries at your table? Particularly the kind that are looking so hard down the road that they don’t get caught up in turf fights? Ask them what they’re seeing in the process, and where they see opportunities to break stalemates. Be aware that these are often people who don’t speak up first. Or even second. So ask, and then listen.
- Don’t make it a fight. If the discussion gets heated, take a break. If it gets heated every single time there’s a meeting, identify the flamethrowers and deny them fuel. Take away their sacred cows, remind them of their stake in making actual progress. Or fire them. If they’re the CEO … quit.
The saddest thing about the current lack of change leadership in Washington is that the entire crew has forgotten that, in their zeal to hew to their party’s platform, they’re trampling the customers: us. They’re not listening to the frustration of their market – taxpayers – and making meaningful change that will move the organization forward to at least a shot at what might pass for a balanced budget.
So if you’re looking to drive meaningful change in your organization, here’s the last and biggest don’t: don’t act like the jerk-tards on Capitol Hill.
That’s my story, and I’m stickin’ to it …

photo credit: Toby Harnden|Daily Telegraph
The quadrennial silly season known as the US Presidential race has been in full cry on the Republican side for about six months now, with some highly entertaining spectacle already on display. Unfortunately, a popular favorite, Herman Cain, who had built up quite a head of steam as a leading contender, has been somewhat sidelined by accusations that have put his campaign in PR-crisis-management mode.
First, let me make it clear that I have no dog in this fight. I’m still waiting for the Logic Party to form, and meanwhile am a member of the No Labels movement – in other words, I’m apolitical outside the voting booth. Inside the voting booth, I hold my nose and do the best I can under the circumstances.
My purpose here is to point out the three simple, yet critical, steps Cain and his campaign communications team should have taken to, if not 100% avoid this epic mud-fest, at least keep it at small-mud-puddle level.
- Vet the candidate fully. Pretend you’re on the oppo research team of another candidate and vet the bejabbers out of your guy. Or gal. Go after anything that could possibly lurk as a Nannygate, or sexual harassment, or financial/business ethics challenge. The Cain team is steeping in a big bucket of #epicfail right now, because according to London Daily Telegraph US editor Toby Harnden, oppo research leakage was what led to the Politico piece that started this mud-fest.
- When you know the worst, plan the response. When you’ve got all the skeletons out of the closet and into the living room, start figuring out how to make them look less threatening. In this instance, simply putting the story out themselves would have taken much of the power of it off the table. “Allegations were made, this was the result, the candidate denies that there is any truth to them, but the decision was made at the time to settle the suit/issue/whatever” and move on. Never, ever let a big story about you get out there, unless you’re the one putting it out there. If one does, particularly at this stage of the game, you’re in crisis-response mode at the cost of core-message mode. Cain will now have to talk about this every day, or look like he’s dodging talking about this … every day. Not a path that’s likely to wind up at 1600 Pennsylvania Avenue.
- When caught out, make a full statement and then move on. Cain is caught in a cycle of no-comment/denial/bimbo-eruption/feeding-frenzy. This is a really bad place to be, because at this point pretty much anything he says will be discounted as reluctant disclosure. If his campaign had rigorously acted on Tip #1, Tip #2 would have been pretty easy, and Tip #3 might have been completely unnecessary. He’s now going to be chewed on daily until the bimbo eruptions subside. He can keep up the no-comment/denial protocol, but that will keep him in the feeding-frenzy box for the foreseeable future.
I feel for the guy. I covered every Presidential race from 1980 to 2004. As I put it in my bio: I covered wars, Presidential campaigns, and Presidential campaigns that turned into wars. Politics is a rough, nasty, no-holds-barred business – the higher the office, the sharper the knives and the bigger the guns you’ll be up against.
Failing to recognize that, and failing to get in front of any negative information in your past by revealing it yourself first, guarantees painful war wounds.
That’s my story, and I’m stickin’ to it …
I started my career in network news around the same time the space shuttle Columbia made its first trip into low-earth orbit.
Also around that same time, CNN (acronym for Cable News Network, was referred to as Chicken Noodle News by those of us in “establishment” TV news at the time) brought the 24-hour TV news cycle to life. That was, I think, one of the first strikes on the first nail in the coffin where the body of real news ultimately got buried.
As my grandmother used to exclaim, “saints preserve us!”
That 24-hour spin cycle has now delivered the most meta of screaming headlines. A media shark frenzy is now chowing down on media itself: Rupert Murdoch’s News Corp. and its burgeoning phone hacking scandal has, so far, brought us the heads of Rebekah Brooks, chief of News International and the last editor of The News of the World (I so will not miss that rag) and Sir Paul Stephenson, who was the chief of Scotland Yard until his career got hacked by hiring former NotW editors as Scotland Yard PR flacks.
The wind sown on the day that 24-hour spin cycle started – April 1, 1980 – is now reaping the whirlwind, and taking down an entire profession. Both Rupert Murdoch and Ted Turner have a lot to answer for – I’m wondering how wide a net might ultimately be cast as the feeding frenzy keeps bloodying the news-business water.
I’m no longer working directly for any news organization, haven’t been for five years. Part of that decision was driven by the writing I saw on the interwebs wall. The web was eating the lunch of mainstream media, and combined with “the internet wants content to be free!”-ocracy that developed in the first decade of the 21st century, it all meant that making any kind of a living in media was going to be problematic at best, impossible at worst.
But what really drove my decision was my utter disgust at what had happened to a profession in the 20+ years I had been in it. I was passionate about news, about that first draft of history that is the news business, about the feel of newspapers in my hands, about covering stories that I thought were important, exciting, and informative.
Democracy only fully works when an educated citizenry has access to unbiased information about what their overall society is up to, going through, exploring, learning, or pissed off about. By “unbiased” I mean that the reporter isn’t inserting his/her own opinions into their reportage.
Calls ‘em like they sees ‘em – those should be the rules of the game.
Unfortunately, the advent of a 24/7/365 “feed me!” mindset, along with the rise of info-tainment – which dictates that everything from how Tiger Wood’s wife deploys his 3-wood, to whether or not some celebutante is or is not wearing underpants, to which loser gets a rose from some other loser on some “reality” show that’s about as real as Pam Anderson’s rack – as “news” has brought us here.
At first blush, the crew who was phone-hacking might seem to be just the lower-than-pond-scum Brit tabloid jerks. However, the investigation has crossed the pond, and the FBI is now looking into allegations that Murdoch’s minions were hacking the families of 9/11 victims, seeking headline-worthy dirt.
So, the next time you pick up a People magazine or a supermarket tabloid, watch Entertainment Tonight or Access Hollywood, read TMZ or Perez Hilton, you must understand that you’re supporting the lack of real information available to move our society, our culture, and our world in a positive direction.
Yep, I’m talkin’ to you.
Stop the insanity.
That’s my story, and I’m stickin’ to it…
Etsy, the site that lets producers and consumers of all sorts of stuff buy and sell directly to their customers, has a terrific little business model. Talented folks from around the world can sell their arts, and crafts, without having to go thru a middleman: retail stores.
That said, not every item on Etsy is worth buying. Same goes for Ebay. And even Saks, for that matter. But I digress.
Etsy is now in a storm of controversy due to greeting cards. Yep, greeting cards. If you haven’t seen any of the cards that have sparked this storm, count yourself lucky. Poor taste is the highest level they achieve, and then they slide downhill from there. Taking cracks at folks with Down Syndrome, or survivors of rape, or people with breast cancer? Not exactly humor than can effectively prevent death threats.
The problem for Etsy? As a Web 2.0 enterprise, they completely missed the boat on responding to people – buyers, sellers, CUSTOMERS – who objected to the content of these cards, and asked to have them removed. The objectors went where we all go when we want to say – right now, in public – what’s on our minds: Facebook and Twitter.
Etsy’s response: “Don’t ruin our shiny happy place. Email us at idiots [at] etsy.com.” And they deleted – and continue to delete – the posts on their Facebook wall that objected to the cards.
The result? A petition on the Social Action 2.0 community Change.Org:
Taking a company’s message online with social media means that you’re encouraging two-way communication. If your customers choose to talk to you via the social media platforms you create for your brand means that you have to respond – meaningfully – on those same platforms. Whether what you’re hearing from them is “Shiny Happy People” or “Burning Down the House.”
Etsy is now becoming a meme for social media clueless-ness. Which is particularly ironic, since they’re essentially a marketplace driven by social connection.
The lesson here is for any company, large or small, who plants their flag using social media has to make it a real campfire, where conversations happen. Not a bonfire, where the flames can grow too hot, too fast, if not tended to – where Etsy finds itself today. They attempted to control the conversation the way the Red Queen did in Alice in Wonderland: “off with her head!” Don’t listen, just cut off discussion.
They’re seeing in real time what the after-effects are of using that approach. Whether they’re learning is still to be determined.
That’s my story, and I’m stickin’ to it…
Paranoia: American as apple pie. And gunpowder.
Posted by: Mighty Casey | Comments (0)Yesterday (Monday, April 2, 2012) the US Supreme Court handed down a 5-4 decision on the legality of strip searches in jails and prisons.
Which leads me to reflect on the fact that it appears that the more open and social global society becomes, the more paranoid some sectors of society in turn become.
Look at the George Zimmerman/Trayvon Martin incident in Sanford, Florida. Would Martin have been in danger of being pursued and shot by a self-appointed neighborhood watch volunteer if it were not for some serious societal paranoia that drove Zimmerman to feel that he needed to wander the streets strapped with a 9 mil?
Full disclosure: I’m a gun owner. Additional full disclosure: if someone breaks into my house when I’m there, they run a risk of getting a face-full of lead. However, I don’t walk in paranoia when walking the streets of the city where I live. And I didn’t on the streets of New York City for the 27 years I walked there, even though I often found myself in dangerous places because of my work in TV news.
The Kinks song “Destroyer” says it all:
As a culture, I think we need to take a long hard look at how we view our fellow citizens, and how we react to their presence in our vicinity. How do you tell if someone “belongs” in your community? Is it based on clothing, demeanor, skin color, language, the car they drive, what?
If your negative-perception radar is pinged simply because someone looks different than you, or different from what your definition of “normal” is, what does that mean about you? Does it mean you’ll shoot a dwarf who walks down your street because s/he is different?
Think about it. Your behavior could lead to a strip search … of you.
That’s my story, and I’m stickin’ to it …