health insurance Archive

Report from the front lines: Technology, engagement, and killing paternalism

I’ve spent a good portion of the last two months on the healthcare equivalent of the political stump – called the “rubber chicken circuit” in political circles. Thankfully, there was no actual rubber chicken served during these sojourns, although there was the incident of the seductive breakfast sausage, followed by my solo re-enactment (off stage) [&hellip

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Patient Engagement. You’re doing it wrong.

Now that I have, for my sins, been tagged as a patient engagement expert, I figure that entitles me to the occasional rant on the topic of the healthcare system – particularly the US iteration thereof – and its utter inability to understand how to connect and communicate effectively with its customer base: patients. If [&hellip

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#epatient – Are Millennials Born That Way?

Most of the people I meet in my voyages ’round healthcare system transformation, grassroots edition, arrived at the portal of #epatient via a trip through the medical-industrial complex. Either they, or someone they cared for, wound up getting “a thing” – cancer, Parkinson’s, multiple sclerosis, player to be named later – and they found themselves [&hellip

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Keeping Patients in the Dark

Back when I slaved in the depths of Hunter Thompson’s “shallow money trench,” we had a phrase we deployed whenever we thought the grownups were keeping us in the dark. We would say we’d been sent to Mushroom Land, where one is kept in the dark and fed sh*t, the better to keep us from [&hellip

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Cost and Price and Cost, oh my!

I am beyond tired of watching blind guys – the healthcare industry – feel up the elephant – people-commonly-called-patients and their preferences when it comes to interacting with the healthcare system. When I read the post this infographic was embedded in, I found myself shaking my head (again) and thinking that the people who really [&hellip

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