customer service Archive

Dear Google: It Ain’t a Free Trial If You Charge Me

I have been a Google brand advocate for over a decade. Fell on their search engine like a starving dog when it launched in beta in ’98 (even then, they really were better than everybody else), and have enthusiastically jumped in on all their web-based tools as they’ve rolled out. Since I switched to an [&hellip

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My ISP Is a Bad Boyfriend

They don’t call. They make promises they know they’ll never keep. They stand you up, repeatedly. Bad boyfriend! Bad! But they’re charming, and their promise-making is so very seductive that you forget, in the moment, that what they’re telling you is lies, damn lies. But they lie so very well. I came to the heartbreaking realization [&hellip

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