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health insurance

Cost and Price and Cost, oh my!

June 5, 2014 by Mighty Casey Leave a Comment

I am beyond tired of watching blind guys – the healthcare industry – feel up the elephant – people-commonly-called-patients and their preferences when it comes to interacting with the healthcare system.

When I read the post this infographic was embedded in, I found myself shaking my head (again) and thinking that the people who really need to know what’s in said post (patients) would wind up in My Eyes Glazed Over Land about three grafs in.

 


Telling costs from costs from charges

Via: The Advisory Board Company

When oh when, O Healthcare, will you start talking to us (people-commonly-called-patients) like sentient beings, instead of supine objects over whom you discuss “important things” while leaving us uninformed and pocket-picked, solely on your whim?

Filed Under: Business, Find the funny, Healthcare, Storytelling, Technology Tagged With: Business, e-patients, health care, health care reform, health insurance, Healthcare, healthcare costs, media, mighty casey media, politics, Social media, Storytelling

Healthcare.gov and me: I win!

November 18, 2013 by Mighty Casey 2 Comments

healthcare.gov error message image

Unless you’ve been living under a rock since October 1, you’ve heard that Healthcare.gov, the site where Americans can shop for health insurance, had a rocky start in life. OK, it was an epic mess.

I was one of the people who was eager to jump on the site on October 1, since I haven’t had health insurance since I completed cancer treatment in 2008. That cancer diagnosis and treatment put me in the pre-existing condition pile, which put renewal insurance premiums for my individual coverage at an eye-popping level. You can read the details on that here. On October 1, I hopped on my Mac, and surfed over to Healthcare.gov … and had the same experience everyone else seemed to be having:

healthcare.gov error message image
image credit: forbes.com

That continued over the following seven days, with me developing a nice little flat spot on my forehead from head/desk-ing my way through many attempts per day at getting past the first step of creating a profile on the site. Even when I had completed that process of creating a profile, every time the site announced “Success! Click here to continue.” I clicked “there” and … got a blank page.

On October 8, I realized that I, and the site’s developers, might have missed something. I was using Google Chrome, my default browser, and the dominant browser across the web. Could it be that the dim bulbs that built the Frankenstein that is the Healthcare.gov site optimized the site only for native browsers? I opened Safari, and discovered that yes, they were indeed that dim, because even though the site loaded at the speed of a slug on Quaaludes, it did load. And “Success!” allowed me to continue the enrollment process. No blank pages.

I re-enacted scenes from 1995, when I would log on to Netscape to download email on my dial-up connection: open the page, hit “go,” and then make coffee. When I returned with a hot cup of joe, I’d repeat the process on each subsequent page, working in another tab while the site loaded the next page in the process. I managed to complete the entire enrollment process, save for the last “pull the trigger” step of hitting the ENROLL button, because I wanted to make sure I had the money for my first month’s premium available. Which turned out to be unnecessary, since when I did hit the ENROLL button, I got a message saying that my selected insurer would be contacting me about billing. That conversation happened a few days ago, and I’ve paid my first month’s premium.

As of January 1, 2014, I’ll have health insurance again for the first time since December 31, 2008. WIN.

Here is the upside of what I saw in my voyage through Healthcare.gov:

  • Even though my state is one that announced it “hated Obamacare, would not be building its own marketplace, and we hate Obamacare,” there was a wide array of plans offered to me.
  • I could compare plans side-by-side.
  • Premiums were a wide range, with some surprises: the lowest-premium Bronze Plan had 0% co-insurance (I wasn’t on the hook for a percentage of cost on covered services), with higher premium plans tagged with 25% co-insurance.

Here’s the thing that made me go “WTF?”:

  • Only the Bronze Plans are HSA-friendly. HSA=Health Savings Account, essentially 401(k)s for healthcare. Individuals can sock away $3,300/year (in 2014) of pre-tax money in a dedicated savings account for healthcare costs, with people over 55 allowed to sock away an additional $1,000 for a total of $4,300 in 2014. Since all the Bronze Plans I was offered had deductibles of $5,500 or more, with the plan I selected carrying a $6,350 deductible, it would seem reasonable – fairer? – to allow consumers to fund their HSAs annually to match the level of their deductible.

On the whole, this is a big win for me, and other uninsured people who fell into the “pre-existing condition” bucket. By the way, just being female was considered a pre-existing condition until the Affordable Care Act passed. In spite of the views of Fox News talking heads (all male, of course), gender equality needs to exist in all phases of public life, including health insurance.

Bottom line? I win.

Filed Under: Find the funny, Healthcare, Media commentary, Politics, Technology Tagged With: Business, casey quinlan, disruptive women in health care, e-patients, health care, health care reform, health insurance, Healthcare, healthcare costs, mighty casey media, news, politics, technology

“How much is that?” is a critical question in healthcare

November 4, 2013 by Mighty Casey Leave a Comment

caduceus dollar sign scale

This story from PBS Newshour clearly shows how important it is to ask questions, and shop around, when it comes to prescription drug prices.

Think a generic drug guarantees a lower price? Not so much. Watch this story, and learn how the same generic drug can cost anywhere from $11 to $455. The best way to get the lowest price? The same way you shop for shoes, or appliances: research online, ask local retailers, and make an informed decision.

Filed Under: Healthcare, Politics, Storytelling Tagged With: #hcpt, #howmuchisthat, cancer, casey quinlan, drug costs, drug prices, e-patients, h, health care, health care reform, health insurance, Healthcare, healthcare costs, pharma, politics

Healthcare in the Two Americas: some great data visualizations

September 18, 2013 by Mighty Casey Leave a Comment

Res ipsa loquitor.

Filed Under: Healthcare, Politics, Technology Tagged With: Business, e-patients, health care, health care reform, health insurance, Healthcare, healthcare costs, mighty casey media, Social media, technology

#HCSM Review 36: Exploring healthcare costs, access, e-patients as experts

September 11, 2013 by Mighty Casey 3 Comments

hcsm-triptych.jpg

Welcome to the MightyCasey–hosted edition of the HealthWorksCollective #HCSM Review, a peer-reviewed compendium of timely, on-topic writing about healthcare from across the web.

Last Friday, I put out a call for posts about healthcare costs and/or health insurance innovation for the HCSM community. Here’s the brain candy that flew over the MightyCaseyMedia transom:

First up: an examination of STD occurrence alongside STD testing costs in the New York metro area from ClearHealthCosts.com (@chcosts), written by Sherry Mazzocchi. This is a deep dive into the incidence of STDs across New York City, with snapshots of what consumers actually pay for STD testing at a number of facilities across the region. Runs from $0 (for members of a subscription medical practice) to $600 for women who visit a Westchester County practice. Like Uwe Reinhardt has said for years, healthcare pricing is chaos behind a veil of secrecy.

For patients looking to pierce that veil and direct-pay for their care, ClearHealthCosts’ founder Jeanne Pinder offers up this post – New ways of paying: Cutting out the middleman. Seems like everybody’s looking for a better way to hold down health costs. In a number of cases, that means patient and provider are getting together directly, without the middleman (the insurance company). You could start asking, “How much is that?” and acting on the answer.

With Oct. 1 and the dawn of the ACA’s new health insurance marketplaces, Jeanne Pinder shares What it means to you: Oct. 1 and buying health insurance. Maybe you avoid the topic of health insurance, but you can’t any longer. If you’re not covered by employer insurance, Medicare or Medicaid, you will need to know things about buying insurance (or choosing not to buy it). Her post offers some actionable advice on how to figure out what the marketplace means to you.

From one of my favorite places, Costs of Care (@CostsofCare), comes a post by David Marcovitz titled “A Routine Denial,” about how it feels to have an expensive test declined by your insurer after it’s been done. If you’ve ever been on the receiving end of one of these notices, you know that it feels anything but routine. After the appeals process. David discovered just how chaotic healthcare pricing is. A great read.

Like David, Brave Bosom founder Andrea Downing (@BraveBosom) discovered that she had a genetic predisposition to a disease. In her case, it was BRCA, the genetic mutation that increases risk for breast cancer. Andrea is a leader in the young “previvor” community, and offers up this post on what healthcare reform means for her, for her community, and for other people who have potential destructive dynamite in their DNA. Genetic testing and counseling is a terrific resource; worrying how it might impact your insurance coverage shouldn’t have to be a consideration when you’re making a decision about your health.

ePatient Dave deBronkart (@ePatientDave) is a world-famous (really) patient activist. He’s written two books, and spoken at conferences across the globe. His post “Ratty boxers: what it means to really, truly have no money” resonated powerfully for me, since all e-patient experts face the same challenge: patients aren’t yet seen as experts worthy of remuneration by the healthcare industry. Dave has helped move the needle on that – here’s hoping that his message spreads into the hearts and minds of organizations who are still expecting patients to pay for the privilege of speaking to audiences who need to know what we know: how to make healthcare more human-friendly.

Alan Brewington (@abrewi3010) blogs at PainTalks.com – he’s a guy with chronic arthritis from some rather epic sports injuries. He sent along a post on the pending health insurance exchanges from the front lines in a Red State: Idaho. Titled “Health Insurance Exchange, Idaho, Arthritis, and Me,” Alan’s post walks the reader through an exploration of the new health insurance exchange marketplace, figuring out what kind of coverage is available at what premium cost. As a chronic pain patient, Alan knows more about the ins and outs of health insurance than the average guy his age, and makes some good observations about what it will take for healthcare reform to work.

Closing our cavalcade of #HCSM awesome, here’s a post from Carolyn Thomas at MyHeartSisters.com (@HeartSisters) on how online communities help patients cope, and give them the power to move on. “Discover. Join. Leave.” is a great journey through the life cycle of online patient groups. Some come and stay, others arrive looking for specific help, all make a contribution when they can. Peer-to-peer healthcare is a web, just like … the web. Carolyn tells a great troll-taming story, too – another terrific read.

If you’d like to participate in the HealthWorksCollective #HCSM Review – click this link to look at the schedule, and find out how to get on the list. Thanks for reading, and I’d love to hear your thoughts in the comments!

Filed Under: Healthcare, Media commentary, Storytelling, Technology Tagged With: #hcsm, #howmuchisthat, Business, e-patients, health care, health care reform, health insurance, Healthcare, healthcare costs, healthworks collective, mighty casey media, politics, Social media, Storytelling, technology

Mighty Casey Media hosts HCSM Review #36: Call for submissions!

September 4, 2013 by Mighty Casey Leave a Comment

HCSM review logo image

hcsm triptych image

I’m honored to be hosting the Health Care Social Media Review #36 next week. HCSM Review is a biweekly peer-reviewed blog carnival for published posts about social media use in healthcare. The two most recent HCSM reviews were hosted by Symplur and ZocDoc.

Have you read some great posts about healthcare costs and/or health insurance innovation during the past two weeks that you’d like to prescribe as tasty brain candy for the HCSM community?

Send me links to those pieces before Tuesday, Sept. 10 at 8am Pacific Time (11am Eastern, 10am Central, 9am Mountain).

Here’s how to submit posts:

Send me an email (click the link, or type casey@mightycasey.com into the TO field) with the subject “HCSM Review” and the following info:

Link: URL of post
Title: What you want the title to be
Description. Your short description of the post
Twitter: Your Twitter handle
Learn more about the HCSM Review by visiting HealthWorks Collective or follow @healthcollectiv on Twitter.

It’s that simple! Looking forward to spotlighting some outstanding content – so share some!

Filed Under: Healthcare, Social media, Storytelling Tagged With: #howmuchisthat, e-patients, health care, health care reform, health insurance, Healthcare, healthcare costs, medical monopoly, mighty casey media, Social media, Storytelling

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